FAQ

Shipping and Processing time

The time I need to prepare an order for shipping varies. In most cases I try to send the item(s) as First Class with Royal Mail as soon as possible. It generally takes 1-3 business days to be delivered to your chosen address.


Customs and Import Taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs. 

 

Digital downloads

File delivery

Your files will be available to download once payment is confirmed. 

Payment options 

All payment transactions are processed with PayPal. New Maroons, Big Cartel and PayPal keep your payment information secure. New Maroons, Big Cartel and PayPal shops never receive or keep your credit card information.

App Store Purchases (New Maroons Stickers)

All payment transactions are processed through the Apple Appstore. New Maroons and the App Store never receive or keep your credit/debit card information.

Where are my downloads? 

If you have purchased an instant download item, you will be able to download it from the link in email that you used for your PayPal transaction. This email should appear in your inbox or junk mail as soon as payment has cleared.


Returns & Exchanges

I gladly accept returns and cancellations please contact me within 3 days of delivery. Ship items back to me within 14 days of delivery.

If you request a cancellation please inform me before the item has shipped

I don't accept exchanges, but please contact me if you have any problems with your order.

The following items can't be returned or exchanged because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:


Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.


Sizing details

If you like one of my posters but need it in a different size, just add a note during checkout and I will resize it for you and send the files via email.


Personal vs Commercial Use

All of my greeting cards and printable posters items and designs are for personal use only.

You may not sell them in any way, shape, or form.

Please contact me if you have any questions regarding commercial use.


Printing and Framing Services

At the moment, I do not offer printing and framing services for any of my digital download prints.